Compliance Analyst

Who are we?

#WeareArringo!

Arringo was founded back in February 2018, which started as a 24/7 Customer Service organization and later grew to offer a wide range of services from Software Design & Development to Marketing and Back-Office Solutions.

While our main line of business is outsourcing, we are more than your typical business solutions provider. We’re an extraordinary multi-cultural team with more than 30 different nationalities, we pride ourselves on bringing the best talent from around the world! Professional and personal development is a big part of our values. We are committed to building a team based on qualifications, merit, and business needs. 

What will you be doing?

We are seeking a diligent and detail-oriented Compliance Analyst to join our team. The successful candidate will be responsible for performing various compliance tasks, ensuring adherence to regulatory standards, and delivering exceptional customer support.

Key Responsibilities

• Execute day-to-day functions of a Compliance Analyst.
• Conduct KYC, KYB, AML, fraud, and risk assessments on customers.
• Identify and assess applicable risks, proposing suitable mitigating strategies.
• Maintain a positive and professional customer-centric approach.
• Verify customer documents promptly and meticulously.
• Communicate with customers through various channels, including live chat, email, and calls.
• Perform all compliance duties in alignment with business requirements.
• Demonstrate comprehensive knowledge of our products.
• Collaborate and coordinate effectively with colleagues.
• Ensure customer satisfaction by providing professional and timely support.
• Handle KYC & KYB queries and exception requests from the Business.
• Actively participate in KYC & KYB related meetings, calls, and committees.
• Demonstrate flexibility by assisting in other areas of the business when necessary.

Qualifications and Required Skills

• Proficiency in both spoken and written English and Maltese.
• Minimum Education Level: MQF 3
• 1+ years of hands-on experience in KYC, KYB, AML compliance
• Specific Skills: KYC, KYB proficiency, strong problem-solving abilities, computer literacy, customer service orientation, critical thinking, and effective teamwork
• Personal Characteristics: Dedication, confidence, team player mentality, reliability, and professionalism
• Certifications considered an asset:
  • AML Essentials
  • Anti Money Laundering & Countering of Terrorist Financing
  • Anti-Money Laundering (AML) Business Risk Assessment
  • KYC and KYB

What do we offer?

• Private healthcare
• Free eye test
• Refer a friend bonus
• Performance bonus
• Company discounts
• Team activities
• Extra paid holidays for volunteering time
• Company training with full support and constant attention
• Career progression