Customer Care Representative - German Speaking
MaltaWho are we?
#WeareArringo!
Arringo was founded back in February 2018, which started as a 24/7 Customer Service organization and later grew to offer a wide range of services from Software Design & Development to Marketing and Back-Office Solutions.
While our main line of business is outsourcing, we are more than your typical business solutions provider. We’re an extraordinary multicultural team with more than 30 different nationalities, we pride ourselves on bringing the best talent from around the world! Professional and personal development is a big part of our values. We are committed to building a team based on qualifications, merit, and business needs.
Who you are
Our company is looking for a highly motivated and customer-focused individual to join our Customer Support team. The Customer Care Representative plays a critical role in ensuring that our customers receive the best possible experience and support with our products and services.
This position requires an individual who has a passion for helping others, a commitment to excellent customer service, and the ability to multi-task in a fast-paced environment.
- An individual with excellent verbal and written communication skills.
- Someone with good problem-solving and conflict-resolution skills.
- An adaptable and quick learner who is familiar with CRM software and other customer service tools.
- An individual with customer service or support experience, preferably in a fast-paced environment.
What will you be doing?
- Continuously strive to improve customer satisfaction and loyalty.
- Providing excellent customer service and support to our customers through various communication channels.
- Responding to customer inquiries and resolving customer issues related to our products and services.
- Escalating complex customer issues to the appropriate department for resolution.
- Thorough knowledge of our products and services to better assist customers.
Responsibilities
- Answering customer queries by multiple channels in a professional, friendly and efficient manner.
- Troubleshooting and resolving customer issues relating to our products and services.
- Accurately record customer interactions and transactions in our CRM system.
- Escalating complex customer queries to the appropriate department for resolution.
- Thorough knowledge of our products and services and company policies and procedures.
- Improving customer satisfaction and loyalty through effective communication, problem-solving skills and a positive attitude.
- Meeting or exceeding performance metrics including response time, first contact resolution and customer satisfaction scores.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Staying knowledgeable about industry trends, competitive landscape, and new technologies.
Job Requirements
- Proficiency in written and spoken German, ideally at a B2 level or higher.
- English language skills and customer service experience are an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask, prioritize tasks and manage time effectively in a fast-paced environment.
- Adaptability and ability to learn quickly.
- Flexible working hours, including evenings and weekends, as needed.
What do we offer?
- Performance bonus
- Private healthcare
- Free eye test
- Extra paid vacation for volunteer work
- Bonus for referring a friend
- Company discounts
- Team activities
- Professional development
- Company training with full support