IT System Administrator

#WeareArringo! 

Arringo was founded back in February 2018, which started as a 24/7 Customer Service organization and later grew to offer a wide range of services from Software Design & Development to Marketing and Back-Office Solutions. 

While our main line of business is outsourcing, we are more than your typical business solutions provider. We’re an extraordinary multi-cultural team with more than 30 different nationalities, we pride ourselves on bringing the best talent from around the world! Professional and personal development is a big part of our values. We are committed to building a team based on qualifications, merit, and business needs. 

We are looking for a System Administrator to join our dynamic IT team. This is an exciting opportunity for someone with 1-2 years of experience in IT helpdesk or system administration roles, looking to grow and expand their technical skills in a fast-paced environment.

Duties and Responsibilities:

Technical Support & User Assistance

• Provide first-level technical support for incoming requests from internal users across various departments.

• Troubleshoot and resolve hardware, software, and basic networking issues to ensure minimal downtime.

• Assist users with account setups, password resets, and other Office 365 administration tasks.

• Setup and configure laptops and desktop computers, including OS installations, software installations, and regular patching.

• Ensure excellent customer service while supporting end-users.

System Administration

• Perform basic system administration tasks for Windows Active Directory (e.g., managing user accounts, group policies, and permissions).

• Manage and monitor Office 365 services, including setting up accounts, troubleshooting issues, and assisting with migration tasks.

• Configure and maintain endpoint security solutions such as antivirus software and monitoring tools (e.g., Bitdefender).

• Support data backup and recovery processes, ensuring compliance with backup schedules.

• Assist with cloud infrastructure tasks (e.g., Azure, AWS), including monitoring and basic configurations under guidance.

VoIP and Communication Systems

• Administer 3CX phone systems, including setting up and deploying phones for on-site and remote users.

• Manage SIP trunks and troubleshoot VoIP-related issues to ensure uninterrupted communication.

Network & Equipment Maintenance

• Assist with maintaining and troubleshooting LAN and WAN network components, including basic knowledge of IP addressing, DNS, and DHCP.

• Deploy and maintain IT hardware, such as computers, printers, firewalls, and access points, under the supervision of senior staff.

• Conduct routine equipment inspections and assist with the deployment of new hardware as needed.

Security and Monitoring

• Monitor IT systems using tools such as RMM (Remote Monitoring and Management) to proactively identify and resolve issues.

• Adhere to company security policies and assist in implementing security measures to protect systems from unauthorized access or misuse.

• Collaborate with senior staff to address security alerts and adjust monitoring rules as required.

Documentation & Training

• Create and update detailed support and technical documentation for internal use.

• Contribute to the knowledge base by documenting troubleshooting steps and solutions.

General Responsibilities

• Work as part of an on-call rotation to provide after-hours support when required.

• Assist with IT projects, including equipment upgrades, cloud migrations, and process improvements, under the guidance of senior team members.

• Multitask and adapt to a fast-paced environment while prioritizing critical tasks.

Who are you?

• 1-2 years of experience in IT helpdesk or system administration roles.

• Basic knowledge of Windows 10,11, Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, and Office 365 administration.

• Familiarity with VoIP systems like 3CX and basic networking protocols (e.g., TCP, UDP).

• Physical ability to lift and move IT equipment such as computers and monitors.

• Willingness to work flexible hours, including being part of an on-call team.

Soft Skills:

• Excellent communication and interpersonal skills to support end-users and collaborate with team members.

• Strong problem-solving abilities with a proactive and resourceful mindset.

• Ability to work independently while being a strong team player.

• Flexibility to adapt to changes and take on new challenges.

• Desire to learn and grow, with a commitment to staying up-to-date with new technologies and best practices.

Core Competencies:

• Teamwork: Collaborates effectively with peers and senior staff to achieve team goals.

• Accountability: Takes ownership of assigned tasks and ensures timely resolution.

• Customer Focus: Provides friendly, professional, and efficient support to internal users.

• Continuous Learning: Actively seeks opportunities to improve technical knowledge and skills.

What do we offer?

• Private healthcare 

• Free eye test 

• Refer a friend bonus 

• Performance bonus 

• Company discounts 

• Team activities 

• Extra paid holidays for volunteering time 

• Career progression 

• Company training with full support